Refund requests can be made by reaching out to customer support at ProactiveSolutionsforLife@gmail.com and providing your information and reason for refund request. All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.
- Plans that included an existing DNA upload. If you have uploaded your raw DNA data from a 3rd party website – Once your reports have been made available to you there will be no refunds.
- Plans that included the purchase of a DNA kit. If a DNA kit has been sent to your address provided – there will be no refunds. If a refund is requested BEFORE it is shipped out, a refund will be granted.
- Coaching packages are not refundable.