Refund requests can be made by reaching out to customer support at and providing your information and reason for refund request. All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account. 

  • Plans that included an existing DNA upload. If you have uploaded your raw DNA data from a 3rd party website – Once your reports have been made available to you there will be no refunds. 
  • Plans that included the purchase of a DNA kit. If a DNA kit has been sent to your address provided – there will be no refunds. If a refund is requested BEFORE it is shipped out, a refund will be granted. 
  • Coaching packages are not refundable.